We are pleased to announce that Moreton Hayward has achieved Quality Management certification to the internationally recognised ISO 9001:2015 standard. The independent assessment demonstrates Moreton Hayward’s commitment to customer service and quality in the delivery of our services to a predetermined high standard. Moreton Hayward has now earned the right to display the coveted British Assessment Bureau quality shield and ISO 9001:2015 logo to demonstrate our conformance to the standard.

ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do, and that they have a Quality Management System in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed to ensure progress is being maintained. The benefits of certification to ISO 9001 include:

• Streamlining an organisation’s procedures;
• Bringing consistency to an organisation’s service delivery;
• Reducing cost and rework;
• Improving an organisation’s management practices;
• Enhanced status;
• Improve efficiency, reduce waste;
• Increased Client Satisfaction;

By achieving certification, Moreton Hayward has shown that we have great service reliability and process controls in place which assists us to deliver an outstanding service to our Clients within a clear and organised quality framework. Established quality objectives form the centre of our Quality Management System which allows us to understand and communicate performance relative to the objectives. This enables the Practice to maintain a high level of consistency and to improve our service provision wherever possible. We believe that having a certified Quality Management System in place helps us to understand what our Clients expect and enables us to provide it, resulting in increased Client satisfaction.

Moreton Hayward’s Director, Matt Moreton, said, “We are extremely pleased to have achieved ISO 9001:2015 certification as we believe that it confirms our dedicated commitment to our Clients and proves that we are focused on providing a quality and well managed service. This recognition demonstrates we consistently provide quality solutions from quotation through to delivery and completion.”